Help Center
Guides, how-tos, and troubleshooting for getting the most out of CertShield. New to the product? Start with Welcome to CertShield.
Getting Started
Your first steps with CertShield — add a domain, understand discovery, read the dashboard.
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Welcome to CertShield
A quick tour of what CertShield does and how to get value from it in the first five minutes.
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Adding your first domain
A step-by-step walkthrough of getting CertShield monitoring your first domain and its certificates.
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How CertShield finds your certificates
The two-track discovery model — Certificate Transparency for history, live TLS probes for the present.
Monitoring
Day-to-day use of the Domains, Endpoints, and Certificates pages.
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Reading the dashboard
What each card, chart, and status on the dashboard means, and how to use them to triage problems fast.
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Managing domains
How to add, configure, and troubleshoot the domains CertShield monitors on your behalf.
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Endpoints
What an endpoint is, how CertShield checks it, and how to interpret its health status.
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Certificates
Browsing, searching, and understanding the certificate inventory CertShield discovers for you.
Alerts
Configuring notifications, quiet hours, and troubleshooting missed alerts.
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Alert rules & channels
How to configure what CertShield notifies you about and where the notifications land.
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Quiet hours
Prevent CertShield from paging you in the middle of the night without losing any alerts.
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Troubleshooting alerts
Why you might not be getting alerts you expect — and how to fix it.
Team & Access
Roles, invitations, audit log, and account deletion.
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Team, roles, and invitations
How team membership works in CertShield, what each role can do, and how to invite or remove people.
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Audit log
The who-did-what trail of every action taken inside your organization, for owners and admins.
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Deleting or leaving your account
What happens when you delete your account — and how CertShield protects your teammates' data when you do.
Billing
Plans, trials, upgrades, and managing your subscription.
Troubleshooting
Common issues — unauthorized issuers, unreachable endpoints, revoked certs.
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Unauthorized issuer alerts
What it means when CertShield flags a certificate as "unauthorized" and how to respond.
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Unreachable endpoints
What "unreachable" means in CertShield, why it happens, and how to debug it.
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Revoked certificates
What revocation means, why it happens, and how to respond when CertShield flags a revoked certificate.
Can't find what you're looking for?
Reach us from the in-app Support page or email us directly at support@certshield.io.
Contact support