Managing your subscription
How to upgrade, downgrade, cancel, or update your payment method for CertShield.
Everything billing-related lives on the Billing page in the app. Only the account owner can make billing changes.
Upgrading
On the Billing page, click the plan you want and follow the checkout flow. CertShield uses Stripe for payments — you’ll be taken to a secure Stripe-hosted checkout page, complete payment there, and come back to CertShield.
Upgrades take effect immediately. Any new limits (more endpoints, more team seats, faster scans, Slack) are available the moment checkout completes — you don’t need to re-do any configuration.
Monthly vs. annual
On the plan comparison, toggle Annual to see annual pricing. Annual plans are discounted — the exact savings are shown on the toggle. You can switch billing interval at any time; changes go through Stripe at the next renewal.
Downgrading
You can downgrade to a lower paid tier or to Hobbyist at any time. Downgrades take effect at the end of your current billing period — you keep everything you paid for until then.
If your new plan has a lower endpoint or user limit than your current usage, you’ll be asked to archive the excess endpoints or remove excess team members before the downgrade can take effect. CertShield doesn’t silently delete your data to fit a smaller plan — you’re always in control of what stays and what goes.
Canceling
Click Manage Subscription on the Billing page. This opens the Stripe customer portal, where you can cancel your subscription. When you cancel:
- Your subscription stays active through the end of the current billing period you’ve already paid for.
- After that, your account automatically lands on the Hobbyist tier. Your data is not deleted.
- A banner in the app reminds you of the cancellation date while it’s still active, in case you change your mind and want to resume.
You can resubscribe at any time. Nothing about your data or your team changes.
Updating payment method
Use Manage Subscription to open the Stripe customer portal and update your card there. CertShield itself never sees or stores your card number.
Past due and suspended accounts
If a renewal payment fails, Stripe automatically retries over several days. During that window, CertShield is still fully functional — nothing is suspended. If the retries all fail, your account is moved to a suspended state: monitoring pauses and a banner appears explaining the situation. Your data is preserved. Updating the payment method in the Stripe portal and completing the outstanding payment brings everything back online.
Invoices and receipts
All invoices are available in the Stripe customer portal (click Manage Subscription to access it). You can download PDF copies of any past invoice there.